What will your new normal look like?

21.07.2020 Leanne Lewis - Insync Personnel

The world as we know it will never be the same again. This year we have had to deal with the largest global healthcare crisis of our lifetime. Every single person on the planet has been affected by COVID-19 in some way or another.



  • There has been in excess of 14 million confirmed cases
  • More than 600,000 deaths
  • Economic devastation like we have never seen before 


  • Almost 12,000 confirmed cases
  • 122 deaths
  • Majority of industries have been forced into putting their business on hold or even worse, closing permanently
  • It is predicted that unemployment will increase to 10%
So, with so many changes both here and overseas, I am curious to see what the “new normal” will look like for all. We must adapt and change to ensure that we all come through the other side, as this will not last forever.

So, if you’re one of the companies still hiring in the midst of the pandemic you are likely going about it in a new way. Looking in new places for staff to the interview and onboarding process - social distancing is also impacting recruiting in a myriad of ways.

Candidate pool

Due to a high amount of redundancies, there is a broad network of candidates available that are more flexible than ever before with what job opportunities and salary packages they are willing to consider. These candidates are very happy to adapt to the new way of looking for work by most steps being conducted online due to social distancing restrictions.

Interview process

The interview process is also changing, going from in-office in-person to video platforms like Zoom from just about any location. Face-to-face interviews have come to a halt, and everybody is fine with video interviews. Prior to COVID-19, interviews might have been done at a coffee shop and now some people are meeting at a local park.
How a company adapts its interview process can be a clue to its’ culture. The biggest question on candidates minds right now about switching jobs is will their new boss be flexible, predominately with working from home. By accommodating different comfort levels, companies aren’t just saying they have a good culture, they’re showing it.

New onboarding

Helping someone feel part of a team comes down to clear information, clear directives, and strong leadership. You may only speak to someone 15 or 20 minutes when before you spent the entire day sitting just a few desks away. You need to offer plenty of resources and information, with scheduled conversations through video. You need to introduce a routine into their lives.

How ‘people work’ changed overnight, and the new processes may become permanent. In the past, studies found that 44% of companies wouldn’t entertain remote working, and now close to every company has to entertain it. That’s a huge shift in working, interviewing, and hiring. It requires a greater level of trust, understanding credentials, and managing personalities and relationships.

Companies will see that workers can be productive at home. They might also enjoy not having extensive overheads with huge offices or the pressure to create an engaging physical environment, especially if they’re getting the same level of productivity.

Some companies will flourish and new ways of working and technologies will emerge while some will struggle to adapt. In the next 12 months, the office landscape will look quite different! 
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